Question 1

What ages do you provide care for?

Accepted Answer

We offer three programs: our Caterpillar Room (Infant & Toddler, ages 0-3), Chrysalis Room (Preschool, ages 2½-5), and Butterfly Room (After-School, ages 5-12).

Question 2

Are you approved for CCFRI/CCOF funding?

Accepted Answer

Yes -- we're approved for both the Child Care Fee Reduction Initiative (CCFRI) and Child Care Operating Funding (CCOF), like the large majority of licensed centers in BC. Both are reflected automatically in your monthly rate, so there's nothing you need to apply for.

Question 3

What are your hours of operation?

Accepted Answer

We're open 8:00am-5:00pm, Monday through Friday. We're closed weekends, and we follow the standard BC statutory holiday schedule -- any additional closures are always shared with families well in advance.

Question 4

What should my child bring each day?

Accepted Answer

Pack multiple spare changes of clothes, a hat, indoor shoes, and weather-appropriate outdoor gear each day -- see our parent handbook for the full list. Caterpillar Room families can also opt into our Diaper Program instead of packing diapers, wipes, and cream from home.

Question 5

What is your policy for sick children?

Accepted Answer

If your child is sick, you're responsible for notifying us as soon as possible. If your child is found to be unwell at drop-off, we reserve the right to let you know that we won't be able to provide care until they've recovered. We strictly follow Island Health's exclusion guidelines for common childhood illnesses. Full details are in our Family Policy Booklet -- reach out any time if you'd like specifics before enrolling.

Question 6

How do I get on the waitlist?

Accepted Answer

Fill out our online waitlist form -- submitting automatically enters your family, and we follow up as promptly as possible. We conduct interviews with families as spaces become available.

Question 7

Can we come for a tour first?

Accepted Answer

Yes! Text us directly to set up a visit -- see the Book a Tour section on our home page.

Question 8

Where are you located?

Accepted Answer

We're at 1450-1 Peninsula Road, Ucluelet, BC V0R 3A0 -- on the Ucluelet Secondary School (SD70) campus, in the building known as Children's Grove.

Question 9

How do you handle behavior and big feelings?

Accepted Answer

Our foundational approach is rooted in evidence-informed behavioral and developmental strategies, led by our Early Years Behavioral Interventionist. Every educator is mentored and trained toward that same standard over time, so children get real tools to work through big feelings -- not just redirection.

Question 10

How do I keep up with my child's day?

Accepted Answer

Every family gets access to our dedicated daily update app. Throughout the day, educators log real-time updates -- rest cycle start/end times, meal and snack intake, diapering, and milestone notes -- along with photos, straight to your phone. This doesn't replace the conversations you have with your educators at drop-off and pickup -- it enhances them, filling in the small moments in between.

Question 11

Do you provide food, and what should I pack for lunch?

Accepted Answer

Yes -- we provide balanced snacks daily, including fresh fruit, vegetables, and grains, at no added cost to your family. Please pack a nut-free lunch for your child, plus a water bottle; let us know about any allergies at enrollment so we can plan around them.

Question 12

How do you track each child's progress and daily observations?

Accepted Answer

We keep precise digital records of each child's daily observations and milestones, so nothing gets lost between educators or forgotten by pickup -- it's part of how we tailor our approach to each child rather than relying on memory alone.

Question 13

What are your health & safety practices?

Accepted Answer

We keep our rooms clean using the cleaning and sanitizing standards required under BC's child care licensing regulations, along with HEPA filtration and regular disinfecting of toys, surfaces, and shared spaces.

Question 14

How do you handle pickup safety and building access?

Accepted Answer

By law, every pickup is registered and ID-verified -- we keep an approved pickup list for each family and confirm identification before releasing a child to anyone we don't already know. What we don't do is lock our doors or gate access with a buzzer and video intercom. We believe in transparency, so current families, new families, and expecting parents are always welcome to stop in and see the space for themselves -- your child's safety and an open, accessible center aren't in conflict for us.

Comfort First Early Learning

Frequently Asked Questions